SkyCity Hamilton is committed to developing staff awareness of host responsibility, including problem gambling and excessive alcohol consumption.
This includes the provision of responsible gambling and responsible service of alcohol training programmes at three distinct levels. The levels commence at induction when all new staff participate in introductory training, which identifies problem gambling characteristics, as well as reinforcing responsible service of alcohol.
Increased levels of training are provided to staff employed in positions in Gaming, Food & Beverage, Security and Surveillance.
Supervisors within the above departments partake in training identifying initial procedures for ‘first level’ identification of patrons requiring assistance and their action.