Following the announcement from the New Zealand government and to limit the spread of COVID-19, SkyCity will be closed from Monday 23 March 2020 until further notice.

We would like to thank our staff and customers for their support during these unprecedented times.


What is SkyCity doing to prevent COVID-19?

As you will be aware, there has been a lot of information in the media about the outbreak of COVID-19.  At SkyCity we are prepared. We have a Pandemic Plan and an action group in place – it is this team that has taken action and provided information throughout our precincts to keep our team members and customers informed.

To keep you safe during the current COVID-19 situation, SkyCity has implemented a reduced capacity operating model.

All internal public areas have been restricted to meet Department of Health guidelines on social gatherings.

You will be required to provide either your Premier Rewards number or contact details to enter our premises.

We have introduced a limit of up to three players at any one table at a time and reduced the number of covers available. 

Where seats are provided, only seated players will be served

Please follow instructions from SkyCity staff and thank you for your understanding 

Is entertainment still on?

All Thursday, Friday and Saturday entertainment in Vue Bar and The Local Taphouse have been cancelled until further notice.

Are quiz nights still on?

Both Zone Sports Bar and The Local Taphouse's quizzes have been cancelled until further notice.

Can I please cancel my restaurant booking?

Of course. Please call 07 834 4900 or email your cancellation request directly to our expert team at Hamilton.info@skycity.co.nz

What is social distancing?

Social distancing are steps we can all take to ensure we minimise the risk of contracting illness from each other in crowded places.

What specific things is SkyCity doing to keep staff and customers safe?

Steps we have undertaken include:

  • A number of electronic gaming machines are being turned off to ensure a safe distance between players.
  • The number of players permitted at each of the gaming tables has been reduced to three per table with no back betting permitted to avoid crowding.
  • Gaming promotions have been put on hold where appropriate.
  • Cleaning services have been significantly increased to ensure more frequent and thorough cleaning of surfaces.
  • The availability of hand sanitisers for staff and guests in public spaces have been increased.
  • Events in convention spaces are being reviewed with booking partners.
  • All non-essential business travel for staff has been cancelled.
  • Staff are being instructed to self-isolate if returning from any overseas location in accordance with health authority guidance.
  • Guests will be excluded from venues if they show flu-like symptoms for the safety of staff and other guests.

What will SkyCity do if there is an outbreak in NZ?

We have a Pandemic Plan and an action group in place – it is this team that has provided information throughout our precincts to keep our team members and customers informed.

Specific actions in the plan if a staff member or customer presents with flu-like symptoms include:

  • If any guests visiting our site report flu like symptoms, SkyCity has Advanced First Aiders who will attend and, if necessary, isolate unwell persons to assess their symptoms and travel history.
  • Medical services and Health Services will be notified immediately, and we will notify the community once the suspected case has been verified by health professionals.
  • All relevant areas of our property will be cleaned with anti-viral products.

Is it safe to visit SkyCity?

Yes, it is safe to visit SkyCity Casino. We have a comprehensive prevention and containment plan in place.  We are following all advice from the Ministry of Health (NZ).

Our priority is to ensure all our team members and visitors are well informed of the situation and to provide a safe environment for our customers to visit and stay.

Can I wear a face mask when visiting SkyCity?

The advice from the New Zealand Health authority is there is no need for the general public to wear masks. The only people who are recommended to wear masks are those who have flu like symptoms and have recently travelled to China, Iran, South Korea or Northern Italy.

I heard staff are not permitted to wear face masks at SkyCity. Why are they not allowed?

The advice from the New Zealand Health authority is there is no need for the general public to wear masks. The only people who are recommended to wear masks are those who have flu like symptoms and have recently travelled to China, Iran, South Korea or Northern Italy.

At SkyCity, any staff returning from overseas are instructed to self-isolate for 14 days.

What should I do to keep myself safe?

  • You can protect yourself and others from getting sick by regularly washing your hands with soap for 20 seconds.
  • When coughing or sneezing, cover your mouth and nose with a flexed elbow or tissue and dispose of the tissue in a waste bin.
  • If you are suffering from flu-like symptoms, please self-isolate yourself for a period of 14 days.
  • If you are concerned about your health, contact Healthline (NZ) on 0800 358 5453