Frequently Asked Questions

SkyCity Hamilton does not offer free parking when you dine. We offer discounted parking rates if you spend a minimum of $25 at any of the outlets. You will be required to validate your ticket at the outlet in order to get the discounted rates. You can find out more about our parking options here.

Yes, most SkyCity Hamilton outlets will allow customers to bring their own cakes, when they have made a booking. Please discuss with the relevant manager of the outlet about bringing your own cake.

While most of our meat suppliers are Halal certified, all meat preparation is completed in a SkyCity Hamilton central kitchen so we cannot guarantee that meat is Halal.

No, unfortunately not.

You must be aged 20 years or older to enter the Gaming areas at SkyCity Hamilton.

At SkyCity Hamilton, we are proud to provide you with a world-class environment to enjoy. We require a neat and tidy standard of dress at all times. SkyCity reserves the right to refuse entry where patrons are not appropriately dressed, or if their attire is deemed potentially offensive to others.

The following items are not permitted at SkyCity Hamilton:

• Torn or damaged clothing (except fashionably distressed items)
• Dirty clothes or footwear
• Face paint/decoration is generally not allowed (small decorations that don't detract from the customer's appearance may be permitted)
• Safety or trade clothing (e.g. safety vests)
• Gang patches, gang affiliated clothing or insignia
• Hats or caps (except for religious or medical reasons)
• Sunglasses

You must be aged 20 years or older to enter the Gaming areas at SkyCity. The below forms of identification are accepted:

• A current New Zealand or overseas passport

• A current New Zealand driver licence

• A current Hospitality Association (HANZ) 18+ card

• Any other current ID with a photo, date of birth, and which is the product of a government institution.

For more information about identification requirements:

Verifying your details at SkyCity

SkyCity may require additional forms of identification under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009.

Signing up to SHOW by SkyCity Rewards is free. Provided you are over the age of 20 and not excluded from entering SkyCity's premises you can sign up at the SHOW by SkyCity Rewards Station at the Casino.

At SkyCity there are two ways to control your gambling: Self-identified exclusion and Third Party Exclusion. You can either call and speak to our Host Responsibility team on 09 363 6000, or if you are at the Casino, please visit the Security desk or speak to one of our security team. More information can be found here.

You must be aged 20 years or older to sign up to Premier Rewards Programme. SkyCity is a responsible host. If you wish to discuss your Gaming, please talk to a SkyCity staff member or call the Gaming Helpline on 0800 654 655. Children under the age of 14 years must not be left alone at SkyCity. For more information please contact the SkyCity Shift Manager on 0800 SKYCITY.

The following forms of ID are accepted by SkyCity when requested by cashiers or tables:

• A current New Zealand or overseas passport
• A current New Zealand driver licence that can pass validation
• A current New Zealand Firearms licence
• A current Foreign Identity card with a photo, name, date of birth, another Biometric measure and which is the product of a government institution.

See verifying your details at SkyCity for more information.

Make a purchase of $25 or more on the day of parking anywhere in SkyCity Hamilton and have your licence plate validated to access Super Saver rates! See our Car Parking page for the full casual and Super Saver rate table and carpark opening hours.

Yes, if you have sufficient Rewards Points or a car parking credit accrued on your card. Your SHOW by SkyCity or Premier Rewards card can be swiped at the parking machines to exit. Please note, some car parking credits are required to be activated at a Rewards Kiosk before redemption.

The maximum height for vehicles in the SkyCity car park is 2.1 metres.