Host Responsibility
Being a responsible host: our commitment to our customers
At SkyCity we take our responsibilities as a host very seriously. SkyCity Hamilton's Host Responsibility Programme (required by law) contains a wide range of initiatives designed to ensure our guests enjoy a safe and responsible gaming experience and service of alcohol.
The Programme contains a wide range of initiatives designed to ensure our guests enjoy a safe and responsible gaming environment. These include:
Training for all staff in the responsible service of alcohol — for example, intoxicated patrons will be excluded from entering the premises, and alcohol consumption will be monitored and controlled.
Training for all staff in problem gambling awareness and the responsible provision of gambling, including taking all practicable steps to ensure that anyone under 20 years of age is not allowed in the gaming areas.
Providing information about problem gambling and support for customers including helpline numbers.
Self-identified exclusion for those wishing to control their gambling.
Working closely with customers with gambling problems and their family members/whanau, and with problem gambling providers, to provide information and support and, where appropriate, exclusion from SkyCity.
Taking all practicable steps to ensure children are not left unattended.
Promoting a neat and tidy standard of dress.
Promoting acceptable behaviour — any person who is intoxicated, abusive or threatening, causing conflict, or otherwise unpleasant may be escorted from the premises; patrons detected loan sharking or begging will be required to leave.
Providing non-smoking areas in excess of or in accordance with national or local legislation.
Limits on the time customers are able to be onsite within the casino and the time they are able to play without taking a break (subject to change at any time).
SkyCity staff regularly check in and interact with our customers to ensure they are gaming responsibly, playing within their means and taking breaks.
SkyCity has a committed management team that ensures these initiatives are carried out at all SkyCity sites.
If you would like more information on SkyCity's Host Responsibility policies or exclusion options, please contact us:
Phone: 0800 SKYCITY (0800 759 2489)
Email: hostresponsibility@skycity.co.nz
Pre-Commitment
Setting your own time and money limits before you play can help you stay in control. For more information on how to set your own gaming limits, see our Pre-Commitment page.
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