SkyCare is our commitment to caring for and supporting our customers and communities. It’s how we approach our Host Responsibilities to prevent and minimise gambling related harm.
SkyCare Breaks
To provide a sustainable and fun gaming experience, we have introduced SkyCare breaks – scheduled pauses in play – which allow you to enjoy a break while visiting SkyCity Hamilton Casino.
Here’s how they work:
- A 30-minute continuous break after 5 hours of play
- A 6-hour continuous break after 10 hours of play
- A break until the next gaming week starts, after playing for a total of 36 hours from the beginning of a gaming week (gaming weeks start at 7am every Monday).
How do they work on Electronic Gaming Machines (EGMs) and Automated Table Games (ATGs)?
Our EGMs and ATGs will notify you when SkyCare breaks are approaching. After the appropriate break has been completed, you will be able to continue playing.
You can view your play time for a session, day or week by pressing the ‘check limits’ icon then the ‘SkyCare Breaks’ icon found on any EGM or ATG. You can also visit our new SHOW by SkyCity Sign Up Kiosks to view your play time for a session, day or week and see the breaks taken or remaining break time needed. For more information click here.
How do they work on Table Games?
SkyCity team members will be able to see when your breaks are approaching and will be able to let you know when a break is due. You can visit our new SHOW by SkyCity Sign Up Kiosks to view your play time for a session, day or week and also see the breaks taken or remaining break time needed. For more information click here.