Being a responsible host: Our commitment to our customers

At SkyCity we take our responsibilities as a host very seriously. SkyCity Hamilton's Host Responsibility Programme (required by law) represents a new New Zealand, and international, standard in harm prevention and minimisation for New Zealand and internationally.

Click here to download a copy of the Programme and our Problem Gambler Identification Policy.

The Programme contains a wide range of initiatives designed to ensure our guests enjoy a safe and responsible gaming environment.

These include:

  • Training for all staff in the responsible service of alcohol; for example:
    • Intoxicated patrons will be excluded from entering the premises.
    • Alcohol consumption will be monitored and controlled.
  • Training for all staff in problem gambling awareness and the responsible provision of gambling, including taking all practicable steps to ensure that anyone under 20 years of age is not allowed in the gaming areas.
  • Providing information about problem gambling and support for customers including helpline numbers.
  • Self-identified exclusion for those wishing to control their gambling.
  • Working closely with customers with gambling problems and their family members/whanau, and with problem gambling providers, to provide:
    • Information about problem gambling and support for customers - including helpline numbers.
    • Potential exclusion from SkyCity.
    • Taking all practicable steps to ensure children are not left unattended.
  • Promoting a neat and tidy standard of dress.
  • Promoting acceptable behaviour:
    • Any person who is intoxicated, abusive or threatening to staff or customers, causing conflict, or who is otherwise unpleasant, may be escorted from the premises.
    • Patrons detected loan sharking or begging will be required to leave SkyCity.
    • Working closely with problem gambling service providers, community service organisations, customers with gambling problems and their family members.
    • Providing non-smoking areas in excess of or in accordance with national or local legislation.
  • SkyCity has limits on the time customers are able to be onsite within the casino (not necessarily gaming) and the time customers are able to play without taking a break. These time limits are subject to change at any time.
  • SkyCity staff regularly check in and interact with our customers to ensure they are gaming responsibly, playing within their means and taking breaks.

SkyCity has a committed management team that ensures these initiatives are carried out at all SkyCity sites.

Translated brochures

The information in this section is available below for download in other languages.